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by: Joshua Uebergang
It is a familiar situation, where you and another person cannot seem to find
agreement or common ground, where you and the other person are in conflict. The
worst part about conflicts is that they appeal to our worst qualities and
attributes. Conflicts sometimes seem to come out of no where, for little reason
and once started they incite in ourselves anger, resentment, frustration and
despair.
Conflict resolution is possible with the right techniques. Here are four
techniques to manage and resolve potential conflicts you may encounter in the
workplace or anywhere else.
ADMIT THE PROBLEM
If you and another person are having a conflict about something, admit to
yourself and to them that at least there is a problem. Ignorance does not
resolve conflict. Acknowledge a problem is present does not mean you admit the
other person is right, but you merely set the stage by saying there is a
difference in opinion - something that is obviously clear if you and the other
person are fighting.
This first step toward resolution finds common ground. Admission of significant
disagreement can be an ironic way of establishing agreement and initiating
conflict resolution.
LEARN TO SELF-ASSESS
You need to know how to recognize if and to what degree you are culpable in the
source of the conflict, for the easiest way to resolve most conflict is to
recognize if you are at fault and to take the blame. If you are certain you are
not at fault, it helps to be able to calmly assess the entire situation and
verbally walk through it with the person you are in conflict with. Powerful
people in the workplace are responsible people.
TAKE TIME TO ANALYZE
Do not be afraid to take the necessary time to properly analyze the situation,
which has two benefits. The first is that doing this immediately puts the
conflict on the back burner, and gives both you and the other person time to
cool off and consider the problem. The second is that, through a rational
analysis of the conflict, you can more easily find the source of it and how
figure out how to 1) rectify it and 2) prevent similar conflicts from
manifesting in the future.
BE HUMBLE
One of the easiest conflict management techniques to follow is to learn to be
humble. This quality has the amazing effect of removing the tension from even
severely contentious altercations. Humbleness helps you self-assess and take
responsibility.
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About the Author:
Read more articles to easily manage conflict in the workplace and anywhere else by visiting http://www.towerofpower.com.au/topic/conflict-management
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